Common questions.

We use the property size (square footage and bed/bath count), service type, current condition, frequency, and requested extras to determine the scope and quote. Deep cleans and move cleans may require photos or additional details for an accurate quote.

No, you do not need to be home. Most of our clients provide us with a spare key or a door code so we can clean while they are out or at work. If you prefer to be home, that is completely fine too.

Yes, we bring all of our own professional-grade cleaning supplies and equipment. If you have specific products you prefer us to use for delicate surfaces, just let us know and leave them out for us.

Pets are welcome. Please secure any pet that is aggressive, highly anxious, or likely to interfere with cleaning so the visit can be completed safely.

Standard cleaning focuses on maintaining a space that is already in decent condition—wiping surfaces, vacuuming, mopping, and cleaning bathrooms. Deep cleaning addresses neglected areas, heavy buildup, detailed baseboard and trim cleaning, and intensive scrubbing.

Linen resets and basic supply restocking are available by arrangement. We’ll confirm laundry access, storage locations, and the replenishment checklist before service begins.

If you need to cancel or reschedule, contact us as soon as possible. Access instructions and any cancellation or lockout terms will be confirmed before the appointment is booked.